FAQs
Delivery
1. Delivery: When will the delivery be made?
Our deliveries are scheduled for Mondays and Thursdays between 5:30 am and 8:30 am.
2. Return of jars and reversal delivery: Can I return the jars? Will there be an option for reversal delivery?
We provide the option for you to return the jars. To do this, please have 6 empty jars ready and place them outside your door in the original delivery bag provided. We will collect them with your next delivery.
Thursday reversal delivery (ideal 6 jars)
Order Management
1. Order cutoff: When is the deadline to place an order for the upcoming delivery?
Cutoff will be on Fridays at 12 pm for Monday morning delivery. Cutoff on Monday 12pm for Thursday morning delivery.
2. What is the minimum number of cups I need to order per week?
The minimum order requirement is 3 jars per week. Order 1 jar for the trial package.
Product Information
1. Where can I find the recipe and ingredient information?
This is due to shelf-life testing to ensure freshness. You can find the recipe and ingredient descriptions on the (website/label of the jar).
2. Are dressing included?
The dressings come in separate portion cups so you can add some or none if you like.
3. How long do they last?
Our jars are carefully packaged with a cold insulated cooler to ensure that they remain fresh until they are delivered to your doorstep! The jars can stay fresh for up to 4 days from the day of delivery, as long as they are properly refrigerated between 1 to 4 degrees celsius. For example, jars received on Monday are good until Thursday EOD.
4.How should they be consumed?
The salads should be consumed chilled. You can pour the dressing into the jars, shake them, and eat directly from the jars. Alternatively, you can take the meal out and eat onto a plate.
The protein can be reheated to your preference, but please make sure to separate the protein and the salad before reheating. The Jars are not microwave proof, please use a heat proof dish to reheat.
5. Can I customize my Thesis jars?
Since our jars are prepared in large batches and we have recipes, our cooking team is not able to customize or remove specific ingredients from the meal boxes. Apologies that we are not able to customize specific meals. We’re coming out with more recipes soon though, which will provide more options and a variety of ingredients.
6. Recyclable jars: Are the glass jars recyclable?
Yes, the glass jars we use are recyclable.
We provide a weekly collection service on Thursdays. If you do not have a recycling facility nearby, please collect at least 6 jars and leave them in the original delivery bags before 5:30 AM at the designated delivery point for your next delivery. The delivery agent will then pick up the empty jars with your delivery.
Please note that we do not offer collection services outside of our normal delivery schedule and routes.